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Frequently Asked Questions

 

  • Why should I book via the Aletsch Arena web shop?
    With us, you get a best-price guarantee on any tickets booked online. An online discount is offered for tickets booked online (except for single tickets, flexible multi-day ski passes, season passes, annual passes, baggage carts and vouchers). You can load your ticket directly onto an existing KeyCard or SwissPass, print it out at home, or pick it up conveniently on-site at one of our cash desks or ticket machines.

  • What do I need to be able to shop in the web shop?
    All online purchases require an Internet-enabled computer or smartphone / tablet, a valid credit card and an e-mail account.

  • Do I have to register?
    No. We recommend that you do, though, as some of your data will then be stored for your next visit to the web shop and will not need to be entered again.

  • Until which point can I buy services online?
    Online tickets can be purchased until the day of use. If you are loading the online ticket onto a data storage device, it can take up to 3 minutes before it can be read at our turnstiles.

  • Are services purchased online transferable?
    No. These services are personal and non-transferable. A personal identity document must be presented in the event of any checks.

  • Will I get my money back if I do not use services purchased online?
    The purchasing process is binding from the moment it has been successfully completed. The General Terms and Conditions of Aletsch Bahnen AG apply.

  • Can I buy services for other people?
    Yes. All you need is the name, first name and date of birth of the other person.

  • How do I know if my booking was successful?   
    Once the booking process is complete, we will immediately send a binding booking confirmation to your e-mail address.

  • Whom can I contact if I have any questions?
    Our information centre is available to answer your questions between Monday and Saturday from 9am to midday and 1pm to 5pm: Tel. +41 27 928 41 48 / Mail: shop@aletschbahnen.ch

  • Can I also book flexible multi-day ski passes online?      
    Yes. Flexible multi-day ski passes are also available online but at fixed prices.

  • How can I book a season pass or annual pass online?   
    To book a season pass or annual pass, we require a photo in addition to the surname, first name, address, e-mail address and date of birth. The photo can be easily uploaded to the web shop.

  • Can I also buy vouchers online? Yes.
    Vouchers purchased online can only be redeemed in the web shop and have no expiry date. Vouchers which are to be redeemed on-site must be ordered from info@aletschbahnen.ch.

  • How can I redeem a previously purchased voucher in the web shop?   
    In order to redeem previously purchased vouchers in the web shop, they must first be exchanged. You can contact Aletsch Bahnen AG to do so. shop@aletschbahnen.ch / Tel. +41 27 928 41 48

  • Why is Aletsch Bahnen AG introducing a dynamic pricing system?          
    You deserve the best and fairest price. That’s why we are now working with a dynamic pricing system that takes into account the time of booking, the type of booking (online), the season, and the demand and visitor numbers in the ski area. The aim of the new pricing model is to avoid annoying waiting times and bottlenecks at the valley stations by increasing the number of online bookings.

  • How does dynamic pricing work?            
    The prices are determined by various factors: Aspects such as the season (high or low season), the type of booking (online) and the booking date all have an influence on the price. An algorithm determines the currently applicable price from numerous parameters. Aletsch Bahnen AG has established a price model with moderate surcharges and attractive discounts.

  • How much does a day pass including the feeder lift from the valley cost with the new price model?       
    A day pass bought at the cash desks ranges from 15% cheaper to 10% more expensive than the previous fixed price. This means that the cash desk price of a day pass including the feeder lift from the valley ranges from CHF 51 to a maximum of CHF 66. Skiing will become cheaper for early bookers. For online bookings, the price of a day pass including the feeder lift from the valley ranges between CHF 49 and CHF 63.  Online bookings are therefore becoming increasingly attractive. Guests who book early and online pay less.

  • How much does a day pass cost under the new price model without the feeder lift from the valley?       
    A day pass bought at the cash desks ranges from 15% cheaper to 10% more expensive than the previous fixed price. This means that the cash desk price of a day pass without the feeder lift from the valley ranges from CHF 48 to a maximum of CHF 62. Skiing will become cheaper for early bookers. For online bookings, the daily ticket price without the feeder lift from the valley ranges from CHF 46 to CHF 59.  Online bookings are therefore becoming increasingly attractive. Guests who book early and online pay less.

  • Will skiing in the Aletsch Arena become more expensive than before? 
    No. A day pass bought at the cash desks ranges from 15% cheaper to 10% more expensive than the previous fixed price. This means that the cash desk price of a day pass including the feeder lift from the valley  ranges from CHF 51 to a maximum of CHF 66. Skiing will become cheaper for early bookers. For online bookings, the price of a day pass including the feeder lift from the valley ranges between CHF 49 and CHF 63.  Online bookings are therefore becoming increasingly attractive. Guests who book early and online pay less.

  • But will ski tickets cost more on very busy days?             
    If you book early and online, you can also ski more cheaply than before on days with high demand. The dynamic price for a day pass is always determined by various parameters such as the season (high or low season), type of booking (online), weekday or booking date.

  • Is this a hidden price increase?
    No, the prices are transparent and can be consulted online at any time. The potential discount of 15% on cash desk purchases is greater than the potential surcharge of 10%. This means the cash desk price of a day pass including the feeder lift from the valley ranges from CHF 51 to CHF 66. For online bookings, the price of a day pass including the feeder lift from the valley ranges from CHF 49 to CHF 63. Aletsch Bahnen AG has therefore established a very moderate price model. Please note: if you book early and online, you can even ski more cheaply than before on days with high demand (e.g. in the high season).

  • Can unused tickets be exchanged or returned?
    Aletsch Bahnen AG ski tickets cannot be exchanged or refunded.

  • How high are the surcharges (e.g. for the weekend)? How much of a percentage discount do early bookers enjoy?               
    This cannot be directly quantified. The dynamic price for ski passes is determined by a number of parameters including the season (high or low season), type of booking (online), day of the week, or booking date. An algorithm determines the currently applicable price based on these criteria. However, you will always get the cheapest price by booking online as early as possible: the applicable price for a day pass on a certain day will not decrease any further. As such, it is always worth booking early and online. It is also worth noting that Aletsch Bahnen AG has established a moderate price model with a maximum surcharge of 10%. This surcharge can be significantly reduced if you book online (even on the day of use).

  • What is the maximum price?     
    The cost of a day pass bought at the cash desks ranges from 15% less to 10% more than the previous fixed price. This means that the price of a day pass including the cable car from the valley ranges from CHF 51 to CHF 66. For online bookings, the price of a daily ticket including the feeder lift from the valley ranges between CHF 49 and CHF 63. Guests who book early and online pay less.

  • Who decides the prices?             
    The customer influences the price through their purchasing habits. If you book early and online, you will pay less.

  • Are the day passes for the weekend now more expensive than before?
    Not necessarily. The dynamic price for a day pass is always determined by various parameters, such as the season (high or low season), the type of booking (online), the day of the week or the booking date. If you book early and online, you can ski more cheaply than before, even on a busy weekend (for example in the high season).

  • Which ski tickets are subject to dynamic pricing?            
    Dynamic pricing is used for 4-hour passes, day passes and multi-day ski passes (2–21 days).  For all other offers, fixed prices still apply.

  • Does dynamic pricing also apply to children, young people and adults? 
    Yes, but children and young people still benefit from preferential conditions. Children under the age of 6 still travel free of charge.

  • When are the prices fixed?       
    The prices are calculated by an algorithm on a continuous basis and adjusted daily.

  • Does this mean it’s impossible to know on a particular day how much a ski ticket will cost on the following day?               
    You can consult the current daily prices at any time from 17 October. Prices can increase on a daily basis, so it’s worth booking early and online.

  • How can I buy ski tickets?           
    Ski tickets can be purchased from 17 October via the shop.aletschbahnen.ch web shop. From 1 November, it will be possible to buy tickets at the Aletsch Arena cash desks.

  • Do the cash desks also use dynamic pricing or do the previous fixed prices apply there?
    Dynamic pricing is also used at the cash desks. It is worth booking online, however, as tickets will always be cheaper there than at the cash desks.

  • Where can I get information about the prices? 
    From 17 October: aletscharena.ch/webshop | shop@aletschbahnen.ch and by telephone on +41 27 928 41 48. Advance booking for season passes starts on 1 November 2019.

  • I can’t buy online and still want to benefit from the early bird discount. How do I proceed?        
    Ski tickets can be purchased at the Aletsch Bahnen AG cash desks from 1 November during regular opening hours. Ski passes will not be delivered by post.

  • How do I receive my ski ticket if I book online?
    If you have an Aletsch Bahnen AG KeyCard or a SwissPass, you can load the ski ticket directly onto it by entering the corresponding identification number. If you want to book online and don’t have a ski card at home, you can still complete the booking and pick up the ski pass on-site at the cash desks or ticket machines.

  • How do I pick up a ticket at the ticket machines?             
    Once your booking is complete, you will receive an e-mail with a pick-up voucher featuring a QR code. This QR code can be scanned at the ticket machines on-site. The purchased tickets are then distributed automatically.

  • From when can I book online?  
    Thursday, 17 October 2019

  • How does online booking work?              
    The ordering process is simple and user-friendly: you select the date and the number of ski tickets required, then register your ski card and download the tickets directly to your preferred data storage device, or pick them up at one of our cash desks/ticket machines on-site.

  • Can I exchange ski tickets I have bought online for another day if I can’t ski on the day I booked?           
    Ski tickets can only be used on the date for which they are booked. Tickets will expire if they are not used.

  • Is fixed pricing still in use?         
    All product categories except 4-hour tickets, day passes, and multi-day ski passes (2–21 days) will continue to be offered at fixed prices at the box office and, in some cases, also online.

  • Why should I book a product with a fixed price online?
    By booking such a product online (e.g. feeder lift single ticket, baggage cart), you avoid having to queue at the cash desk when you arrive.

  • Can I continue to book my ski tickets through third-party providers such as hotels?        
    Yes, that will still be possible.

  • Do I have to create an account to book online?
    No, you can also book online as a guest. However, information such as your e-mail address, first name, surname and date of birth are mandatory. We nonetheless recommend that you register as this will make future online bookings easier.

  • Do I benefit from a family discount even if I book online?            
    If you buy at least 4 ski passes (at least 1 adult and at least 3 children), you will automatically be given the family discount, as long as all the ski passes are booked for the same dates. The ski pass for children under 6 who are in part-time childcare is only available at the current daily price on-site. An identity card must be presented!

  • Is the “Schgi fer frii” offer available in the web shop?   
    The “Schgi fer frii” offer is automatically credited to multi-day ski passes in the web shop. Free Saturday ski passes for children and young people are only available on-site at the Aletsch Bahnen AG sales points.

  • What kind of age-based reductions are available?           
    The categories remain the same as in the previous winter season:
    Adults: everyone born in 1999 and older
    Young person: 2000–2003
    Children: 2004–2013
    Children under six travel for free."

  • How long is the displayed price valid?   
    The dynamic prices for the coming days and weeks are only valid on the day on which they are displayed. However, one thing always remains the same: the further in advance the ski pass is bought, the greater the potential savings. You will receive an additional discount for booking online.

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